Contact us
By Post
Busters Motorcycle Accessories
Phoenix Way, Garngoch
Gorseinon, Swansea
SA4 9HN
Delivery
Our priority is getting your order to you as quickly and safely a possible.
Packet Post
Smaller low value orders are despatched using Royal Mail, they collect from us Monday to Friday evening. This does however exclude Bank Holidays. These deliveries do not require a signature.
You will be notified by email when your items are dispatched.
In the event that a package doesn't arrive please notify our customer services department on 0844 815 6571 . We won't consider it lost for 28 days. At our discretion we would normally send a replacement after 14 days.
Parcel Post
Larger higher value items are dispatched using our courier service DPD
They collect from us Monday to Friday evening. This does however exclude Bank Holidays.
You will be notified by email parcel number and full tracking details when your items are dispatched.
These deliveries do require a signature at the delivery address. In the event that a parcel doesn't arrive please notify our customer services department on 0844 815 6571
UK Small Packet Post
Low value lightweight items suitable for jiffy bag
(Including Northern Ireland, Scottish Highlands and Islands)
7-10 Working Day Delivery |
£2.99 |
UK Parcel Post
(Excluding Northern Ireland, Scottish Highlands and Islands)
7-10 Working Day Delivery |
£5.50 |
Other Destinations (Up to 25kg)
We deliver to most destinations worldwide. Please see below carriage costs for deliveries up to 25kg. If the country is not listed please email sales@mandp.com for confirmation of costs.
Attention Overseas Customers
Please Note - Aerosols and batteries cannot be sent to any destination outside the U.K
Northern Ireland |
£8.75 |
Scottish Highlands & Islands |
£10.50 |
Republic of Ireland |
£10.00 |
Belgium, Netherlands, Denmark, France |
£10.00 |
Channel Islands, Isle of Man, Scilly Isles, Luxemburg |
£12.00 |
Corsica, Monaco, Germany |
£12.50 |
Italy, Portugal, Spain, Czech Republic, Sweden |
£15.00 |
Finland |
£16.00 |
Greece |
£20.00 |
San Marino, Lichtenstein, Slovakia, Hungary, Slovenia,
Switzerland, Austria, Poland |
£58.00 |
Norway
NB. Our courier cannot deliver without your 11 digit National security number |
£58.00 |
Malta
Up to 0.5Kg and £2.90 per additional 0.5Kg |
£35.00 |
Gibraltar
Up to 0.5Kg and £7.20 per additional 0.5Kg |
£55.00 |
Rest Of The World
Please email us at sales@mandp.com for confirmation costs.
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Returns
We want you to be happy with your purchase from Busters however there may be certain instances products may need to be returned.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 14 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.
Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.
Faulty on Arrival
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
Items Faulty in Warranty Period
If any of your purchases develop a fault within its manufactures warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.
Notes
1. Customer services can be contacted on 0844 248 8185
2. Returns take approximately five business days to process upon receipt of the item.
3. We are not responsible for the loss or damage of items during their return.
4. Buyer is responsible for any shipping charges when returning the item unless faulty or misdescribed.
5. Should you with to cancel your order at anytime please refer to our terms and conditions Right of Canellaton section.
Return address
Busters Motorcycle Accessories
Phoenix Way
Garngoch Industrial Estate
Gorseinon
Swansea
United Kingdom
SA4 9HN
